Frequently Asked Questions
What is the delivery time?
5-10 business days. Each piece is handmade to order and will be shipped as soon as possible.
Do we accept personal requests?
Absolutely! Feel free to use the contact page and we will get back to you as soon as possible, we can usually get back to you fairly quickly between regular business hours.
Can I return an item?
Of course, as long as it is unused and it is within 14 days after the item is received. Personal Phone Charms can not be returned. Contact us via the contact page for more information on how to return an item.
What happens if the product breaks?
We have put a lot of time into making sure that each part is made of high quality materials and craftsmanship. If something should happen to the item, send us a message via the contact page with a photo of the damage and we will sort the issue out.
What materials do we use?
Our materials depend on the design of the product. All pearls are real freshwater pearls that are unique in both shape and color. In addition to freshwater pearls, beads are used. The link and lock mechanism is of high quality and nickel-free to offer a durable product.
We recommend that you avoid showering, sleeping and bathing in your jewelry to keep your jewelry in good condition. Keep in mind that all parts are handmade and therefore delicate, we recommend that you do not pull on them.